June 8, 2018

What benefits does Maisha offer?

Subscribers to Maisha cover are entitled to; – Access to our 24hr Medical Helpline anytime from anywhere for medical advice – Unlimited evacuation flights per year for medical emergencies – Unlimited ground ambulance transfers within Kenya & – Direct contact with AMREF Flying Doctors and the medical professionals – no third ...

June 8, 2018

What is the geographical coverage of the evacuation service?

The coverage varies between the different levels of cover: Maisha Bronze – Kenya (air and ground evacuation) Maisha Silver – Kenya, Tanzania, and Zanzibar Maisha Gold – Kenya, Tanzania, Zanzibar, Uganda, Rwanda, and Burundi Maisha Platinum – Kenya, Tanzania, Zanzibar, Uganda, Rwanda, Burundi, South Sudan, and Ethiopia On special circumstances, we can st ...

June 8, 2018

At what point does your obligation end, once you start the evacuation?

AMREF Flying Doctors will liaise with hospitals and doctors where necessary to make the medical evacuation as smooth and swift as possible. We can also assist in arranging hospital admission and will take the patient from the airport to the hospital of choice in Nairobi. However, AMREF Flying Doctors does not accept any responsibility for hospital ...

June 8, 2018

What if I am not close to any airport?

AMREF Flying Doctors knows where most of the airstrips are in the East African region and we will endeavour to collect you from the closest airstrip. If medical ground transport is not available at the location of the patient, we can assist in arranging the same. ...

June 8, 2018

What kind of medical care/support can I expect during the evacuation?

AMREF Flying Doctors aircraft and ground ambulances are fitted out with intensive care medical equipment. Highly qualified and experienced medical personnel will accompany each evacuation flight. From the time we collect you to the time you’re admitted to the hospital, you will be in the professional hands of our medical team. ...

June 8, 2018

What medical condition warrants an air evacuation under the Maisha scheme?

AMREF Flying Doctors will provide its best effort to assist any patient in need. Our 24-hour Emergency Control Centre will assess each evacuation request. This assessment may include a conversation with the patient’s treating doctor, an official at the site of the accident, or a next of kin who is with the patient in order to establish the nature a ...

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