AMREF Flying Doctors is the largest and best-known international air ambulance services provider in the region. We have been in the Aeromedical transport industry for close to 60 years, acquiring a huge wealth of experience, professionalism, and solid infrastructure.
AMREF Flying Doctors is committed to safeguarding your privacy online.
Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.
What information do our Applications obtain and how is it used?
You can access our web site www.flydoc.org without disclosing any of your personal data. However, we collect some personal information as provided by you in product or service subscription forms, contact forms, donation forms & newsletter subscriptions.
User Provided Information
Our Applications may capture the information you provide when you download and register in them. Online Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Applications unless you register with us.
When you register with us and use our Applications, you generally provide (a) your name, phone number, email address, gender, age, username, password and other registration information; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) credit card information for purchase and use of our Applications, and; (e) information you enter into our system when using the Applications, such as contact information and account management information and (f) location information when needed.
We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.
Automatically Collected Information
In addition, our Apps may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our Apps.
Do our Apps collect precise real time location information of the device?
Unless specified, our Apps do not collect precise information about the location of your mobile device.
Do third parties see and/or have access to information obtained by our Apps?
Only aggregated, anonymized data is periodically transmitted to external services to help us improve our Apps and our services. We will share your information with third parties only in the ways that are described in this privacy statement.
A cookie is a text-only string of information that we pass to your computer’s hard disk through your web-browser so that the website can remember who you are. Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. For more information about cookies, please see www.allaboutcookies.org.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
We may disclose User Provided and Automatically Collected Information:
• as required by law, such as to comply with an official request issued from a court or similar legal process;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• with our trusted services providers who work on our behalf and, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this privacy statement.
• if AMREF Flying Doctors is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
What are my opt-out rights?
You can stop all collection of information by any of our Apps easily by uninstalling them. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at [email protected]
Data Retention Policy, Managing Your Information
We will retain User Provided data for as long as you use our Apps and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via any of our Applications, please contact us at [email protected] and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for some of our Applications to function properly.
We do not use any of our Applications to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected]. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve our Applications. Please note that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches and we cannot under any circumstances be held liable for any loss or other damage sustained by you as a result of unlawful access any personal information by a third party.
“Processing’’ means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including—
(a) The collection, receipt, recording, organisation, collation, storage, updating or modiﬁcation, retrieval, alteration, consultation or use;
(b) Dissemination by means of transmission, distribution or making available in any other form; or
(c) Merging, linking, as well as restriction, degradation, erasure or destruction of information, all of which activities will take place in the Kenya. ;
If you have any questions regarding privacy while using our Applications, or have questions about our practices, please contact us via email at [email protected].